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IT HelpDesk Module |
Allow users to easily report ICT problems to the ICT team. The ICT team can then keep the users up-to-date regarding the problem.
The current version is v2.4.
Uses
- Record all IT related problems
- Inform users about availability of servers/services
Features
- View list of outstanding jobs/tickets
- View list of all jobs/tickets
- Add a new job/ticket with criteria: category, priority, subject, common problem, and description
- Add followups to a ticket to keep the originator up-to-date with developments
- With each new job/ticket and followup, the originator and Technical Support staff are sent the updates by email
- Tickets/jobs can be closed by either the orginator or Technical Support staff
- Tickets/jobs can be re-opened by either the originator or Technical Support staff
- Display notices to everyone.
- Specify whether to use the subject field or the first 30 characters of the description
- Specify whether to use the priority field
- Specify whether to use the common problems field
- Specify what the common problems are
- Select the reason for why the user has created a ticket/job (Premises/Caretaking staff only)
- View a customisable report on the reasons for request
- View a customisable report on open/closed tickets/jobs
- Specify what the reasons for request are
Latest News
January 2010 v2.4 is released.
Requirements
- Base System v2.3
