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Premises HelpDesk Module |
Allow users to easily report premises problems to the premises team. The premises team can then keep the users up-to-date regarding the problem.
The current version is v2.3.
Uses
- Record all building problems
- Record vandalism
Main Features
- Submit issues and problems regarding premises/buildings/H&S/etc to the Premises Team
- Premises Team can manage their workload easily
- Keep staff up-to-date with their reported issues
- For vandalism/H&S/damages/etc staff and the premises team can upload pictures to each reported problem for clarification and auditing
- The Premises Manager can view reports of the team, i.e. reported problems and resolved problems
Detailed Features
- View list of outstanding jobs/tickets
- View list of all jobs/tickets
- Add a new job/ticket with criteria: category, priority, subject, common problem, and description
- Add followups to a ticket to keep the originator up-to-date with developments
- With each new job/ticket and followup, the originator and Technical Support staff are sent the updates by email
- Tickets/jobs can be closed by either the orginator or Technical Support staff
- Tickets/jobs can be re-opened by either the originator or Technical Support staff
- Display notices to everyone.
- Specify whether to use the subject field or the first 30 characters of the description
- Specify whether to use the priority field
- Specify whether to use the common problems field
- Specify what the common problems are
- Upload images to tickets by originator or Premises/Caretaking staff
- Select the reason for why the user has created a ticket/job (Premises/Caretaking staff only)
- View a customisable report on the reasons for request
- View a customisable report on open/closed tickets/jobs
- Specify whether to use the upload images feature
- Specify whether admins (i.e. Premises/Caretaking staff) can upload images
- Specify whether the originator can upload images
- Specify what the reasons for request are
Latest News
08/04/08 - v2.2 is now released.
The next major version has been planned for development. Please see the improvements page for more details.
Requirements
- Base System v2.3
